WD97: Visio Unexpected Quits Clicking Open on View Menu

ID: Q189713

The information in this article applies to:

SYMPTOMS

Visio may close unexpectedly (timing varies) when you edit an embedded Visio object in Microsoft Word 97 for Windows. Visio unexpectedly closes when you double-click the Visio object to edit it in-place and then click Open on the View menu.

CAUSE

This behavior occurs because of the Word Idle task feature, which automatically unloads OLE servers that are deactivated.

WORKAROUND

You can work around this behavior by right-clicking the Visio object in Word, and then selecting Visio Object Open on the menu that appears. Opening Visio in this manner bypasses the Idle Task feature and allows Visio to remain open until you close it manually.

MORE INFORMATION

Visio is a drawing package, manufactured by Visio Corporation, that lets you assemble illustrations and diagrams by dragging objects created from stencils, called SmartShapes. The Visio program installs icons on the Word and Excel toolbars so that you can easily insert Visio drawings.

For information about how to contact Visio, query in the Knowledge Base for one of the following articles: 

   ARTICLE-ID: Q65416
   TITLE     : Hardware and Software Third-Party Vendor Contact List, A-K

   ARTICLE-ID: Q60781
   TITLE     : Hardware and Software Third-Party Vendor Contact List, L-P

   ARTICLE-ID: Q60782
   TITLE     : Hardware and Software Third-Party Vendor Contact List, Q-Z
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: shape ware 

Keywords          : kb3rdparty kbole 
Platform          : WINDOWS
Hardware          : x86
Issue type        : kbprb

Last Reviewed: April 12, 1999