WD97: Word Stops Responding in Preview Via Web Page Wizard

ID: Q170412

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When you create a Web page in Microsoft Word 97 using the Web Page Wizard and then click Web Page Preview to view the Web page in Microsoft Internet Explorer, Word may stop responding.

NOTE: This is an intermittent problem.

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, close and reopen the Web page in Microsoft Word 97 before previewing the Web page in Microsoft Internet Explorer.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

REFERENCES

For additional information about creating Web pages, please see the following article in the Microsoft Knowledge Base:

   ARTICLE ID: Q162193
   TITLE: WD97: Article List: Microsoft Word 97 Web Content

Or, click the Office Assistant, type "creating web pages" (without the quotation marks), click Search, and then click one of the topics.

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

Additional query words: SR1 release1 8.0 8.00 general protection fault gpf ipf invalid page fault

Keywords          : kbusage winword word97 
Version           : 97
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: December 18, 1998