Word Does Not Receive Subsequent Updates from DDE Server

ID: Q143147

The information in this article applies to:

Microsoft Word 97 for Windows

SYMPTOMS

When communicating via DDE from a DDEML server with Microsoft Word 97 for Windows, the DDE link may stop updating when a DDE conversation is going on simultaneously on the same topic with more than one item.

RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next release of Microsoft Word.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

   http://support.microsoft.com/support/supportnet/default.asp

The English version of this fix should have the following file attributes or later:

   Date       Time     Size        File name      Platform
      ----------------------------------------------------
   10/23/98   09:28p   5,325,072   WinWord.exe    (Intel)
   10/23/98   09:28p   1,158,416   wwintl32.dll   (Intel)

NOTE: If you contact Microsoft to obtain this fix, a fee may be charged. This fee is refundable if it is determined that you only require the fix you requested. However, this fee is non-refundable if you request additional technical support, if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q154871
   TITLE     : Determining If Your Product Is Eligible for No-Charge
               Technical Support

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows.

Additional query words: DDEml DDE conversation

Keywords          : kbdta word97 
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

Last Reviewed: May 4, 1999