"There Isn't Enough Memory" or "Unable to Open"

ID: Q157305

The information in this article applies to:

Microsoft Organization Chart for Windows 95, version 2.0
Microsoft PowerPoint for Windows 95, version 7.0
Microsoft Office 97 for Windows

SYMPTOMS

When you insert an organization chart into a PowerPoint slide, you may receive the following message:

There isn't enough memory available to read MS Org Chart.

When you insert an organization chart into a Word document, you may receive the following message:

There is insufficient memory. Save the document now.

When you insert an organization chart into a Excel spreadsheet, you may receive the following message:

Cannot start the source application for this object.

If you start Microsoft Organization Chart 2.0 alone, you receive the following message:

Unable to open file. You may be out of memory or disk space. Check disk space, close other applications, then try again. Press F1 for Help.

CAUSE

This problem occurs when there are too many fonts installed under Windows 95 or Windows NT. The exact number of fonts that causes the problem depends on the names of the fonts, and the location from which you installed them. Typically, the problem occurs when you install over 600 fonts.

When you remove them, do not remove the following fonts:

Arial

Courier New

Symbol

Times New Roman

Tahoma

WingDings

These fonts are used by Office and other applications. Do not delete or remove them.

RESOLUTION

If you have more than 600 fonts, you will have to reduce the number of installed fonts. Remove a few fonts at a time, restart Windows 95 or Windows NT after you remove a number of fonts to get below the limit, and then start Organization Chart.

If this does not work, then you may be experiencing problems with the Msoprefs.232 and the Msoclip.232 files. These are preference files and store data and settings for Orgchart.

These files are located in your Windows directory. Just delete them, then start Organization Chart. It will recreate these files.

STATUS

Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 2.00 orgchart 8.00 8.0 ppt8 ppt97 ppt7 ppt95 insufficient memory orgplus powerpt font


Keywords          : kberrmsg ppt95 ppt97 
Version           : WINDOWS:7.0,97
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 27, 1999