OL98: Troubleshooting Solutions That Don't Run on Other Computer

ID: Q180838

The information in this article applies to:

• Microsoft Outlook 98

SUMMARY

This article describes troubleshooting tips that you can use when an Outlook programming solution works on your development computer, but does not work properly on another person's computer.

MORE INFORMATION

Microsoft provides programming examples for illustration only, without warranty either expressed or implied, including, but not limited to, the implied warranties of merchantability and/or fitness for a particular purpose. This article assumes that you are familiar with the programming language being demonstrated and the tools used to create and debug procedures. Microsoft Support professionals can help explain the functionality of a particular procedure, but they will not modify these examples to provide added functionality or construct procedures to meet your specific needs. If you have limited programming experience, you may want to contact the Microsoft fee-based consulting line at (800) 936-5200. For more information about the support options available from Microsoft, please see the following page on the World Wide Web:

   http://www.microsoft.com/support/supportnet/refguide/default.asp

VBScript Version

If your solution involves forms that use Visual Basic Scripting Edition (VBScript), you may need to make sure that all computers are using the same version of VBScript that is being used on your development computer. For example, if you used a "For Each...Next" programming construct in VBScript 2.0, you must install VBScript 2.0 on all computers because VBScript 1.0 does not support these commands.

For more information about VBScript versions, please see the following article in the Microsoft Knowledge Base:

   Article-ID: Q182446
   Title     : OL98: General Information About Using VBScript with Outlook

Controls

If your solution uses any controls, check to see if the controls are properly installed on all user computers. Are they the same version? Ideally, unless you are only using the "Forms 2.0" controls that are installed by Microsoft Office, you should require your users to run a setup program to make sure all of your controls are installed correctly. Both Visual Basic and Office 97 Developer Edition include tools to create custom setup programs.

Permissions or User Rights

Make sure that any user experiencing problems has proper permissions or rights to use any public folders or other resources that your solution uses.

Send Form Definition with Item

If your solution sends forms from one user's computer to another, did you enable the "Send form definition with item" option on the form's Property tab when in design mode? If not, you or the users must properly install the form so that it is available for the other users.

Read Layout

By default, mail message forms have separate Compose and Read pages. If you want the form to have one view when it is created or read, turn off the Separate Read Layout setting on the Layout menu when the form is in design mode. Depending on the type of form, this setting may be on or off by default.

REFERENCES

For more information about creating solutions with Microsoft Outlook 98, please see the following articles in the Microsoft Knowledge Base:

   Article-ID: Q180826
   Title     : OL98: Resources for Custom Forms and Programming

   Article-ID: Q182349
   Title     : OL98: Questions About Custom Forms and Outlook Solutions

Keywords          : kbsetup OffVBS 
Version           : WINDOWS:98
Platform          : WINDOWS

Last Reviewed: May 17, 1999