FIX: Application Setup Errors While Displaying "Copying Files, Please Stand By"

ID: Q216231

The information in this article applies to:

SYMPTOMS

When you run a Setup that was created using the Package and Deployment Wizard (PDW), you receive one of the following error messages:

Cannot start main setup program! (CreateProcess() returned error code 0x000000C1H)
VB6stkit.dll is not a valid Windows NT image
The system could not locate the file '<Temp Folder>\Msftqws.pdw\Vb6stkit.dll'. Would you like to browse for the file yourself?
The system could not locate the file '<Temp Folder>\Windows\Temp\Msftqws.pdw\St6unst.exe'. Would you like to browse for the file yourself?
where <Temp Folder> is the Windows\Temp folder on Windows 95/98 or the folder specified by the TEMP environment variable on Windows NT.


CAUSE

If the symptom occurs on all target computers where you run Setup, the cause of the problem is most likely one of the following:

If the symptom only occurs on some target computers, the cause may be one of the following:


RESOLUTION

Test for Damaged Diskette

Try deploying the Setup package to a different set of diskettes, or use a disk scanning utility, such as ScanDisk, to verify the integrity of the current set of diskettes.

NOTE: When using ScanDisk, select the Thorough option. The Standard option does not detect all disk errors.

Test for Damaged Files

  1. Create a test folder on the hard drive of the target computer.


  2. Copy the files from the Setup diskettes to the test folder:


    1. If you receive error messages indicating the copy failed, the diskette may be damaged (see the "Test for Damaged Diskettes" section of this article), or there may be a problem with the floppy disk drive.


    2. If the copy succeeds, continue with the next step.


  3. Run Setup.exe from the test folder on the hard drive.


    1. If the Setup succeeds when run from the hard drive, this indicates one of the diskettes may be damaged (see the "Test for Damaged Diskettes" section of this article), or there may be a problem with the floppy disk drive.


    2. If the Setup fails with one of the error messages listed in the "Symptoms" section of this article, continue with the next step


  4. If the Setup succeeds when run from the hard drive, this indicates one of the diskettes may be damaged (see the "Test for Damaged Diskettes" section of this article), or there may be a problem with the floppy disk drive.


  5. If the Setup fails with one of the error messages listed in the SYMPTOMS article, continue with the next step.


  6. To determine whether a .cab file is corrupt, manually extract the files from the .cab file(s). To extract the contents of a cabinet file, you must use the Extract utility.

    Extract.exe can be found in your Windows or Winnt folder or on your Windows 95, Windows 98, or Windows NT installation CD or diskettes.

    Extract.exe is a command-line utility. Therefore, it is used from an MS-DOS command prompt. To extract the files within a cabinet file, be sure the Extract.exe utility is in the MS-DOS path, or copy the Extract utility to the same folder as the cabinet file.

    From the MS-DOS command prompt, you can run the following command to extract all of the files in a .cab file into the current directory:
    extract.exe /e /a <File Name>.cab
    where <File Name> is the name of your cabinet file. If there are multiple .cab files in the setup, <File Name> should be the first .cab in the series. If all the files extract successfully, the .cab file is not corrupted. However, the .cab file is corrupted if you receive the following error message:
    ERROR: Cabinet file <File Name>.cab is corrupted
    where <File Name> is the name of the .cab file you just extracted.

    NOTE: In some cases, a .cab file may be damaged even though you are able to successfully extract the files from it. Try re-running the PDW or running the .bat file in the \Support folder to recreate the .cab file(s). After recreating the cabinet file(s), verify that they are not corrupt by manually extracting the files again, and then retrying the installation.

    For additional information about rebuilding cabinet files by running a .bat file, please see the following article in the Microsoft Knowledge Base:
    Q191212 HOWTO: Modify and Rebuild .cab Files Built with PDW

    For more information on using the Extract.exe utility, you can type the following command at an MS-DOS command prompt:
    extract.exe /?
    For even more information on Extract.exe, please see the ActiveX SDK documentation as referred to in the REFERENCES section of this article.


Test for Setup Files Left on System

If the symptom occurred after a previous installation attempt of the same application failed (for example, the computer stopped responding during setup), follow these steps:
  1. On the target computer, search for a copy of your application's .cab file(s) in the Windows folder (or Winnt folder on NT). If found, delete the .cab file(s).

    Setup places the .cab file(s) in the Windows or Winnt folder and removes them at the end of a successful Setup. However, if the installation program exits abnormally, the .cab files may be left on the system.


  2. In the Windows\Temp folder (or the folder specified by the TEMP environment variable on NT), look for a subfolder named Msftqws.pdw. If found, delete the subfolder.


  3. On the target computer, locate the following files. If any of these files have a size of 0 bytes, delete the file:


    4. \Windows\System\Vb6stkit.dll (or \Winnt\System32\Vb6 stkit.dll)
    \Windows\St6unst.exe (or \Winnt\St6unst.exe)
  4. Run Setup again.


Machine-Specific Problem

If the troubleshooting suggestions in this article do not resolve the problem, there may be something specific about the configuration of the target computer that is causing the error.

Please contact Microsoft Technical Support for further assistance.


STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article.

This bug was corrected in Visual Studio 6.0 Service Pack 3.

For more information about Visual Studio service packs, please see the following articles in the Microsoft Knowledge Base:

Q194022 INFO: Visual Studio 6.0 Service Packs, What, Where, Why

Q194295 HOWTO: Tell That Visual Studio 6.0 Service Packs Are Installed


REFERENCES

For more information about using Extract.exe, please see the documentation found in the ActiveX Software Development Kit (SDK). The ActiveX SDK is available for download from the following location:

http://www.microsoft.c om/workshop/misc/activexsdk/default.asp

Additional query words: find reboot 


Keywords          : kbwizard kbAppSetup kbVBp600bug kbGrpVB 
Version           : WINDOWS:6.0
Platform          : WINDOWS 
Issue type        : kbbug

Last Reviewed: July 26, 1999