Cannot Undock Notebook Computer with LS-120 Removable Drive in the Docking Station

ID: Q231942

The information in this article applies to:

SYMPTOMS

You cannot undock a notebook computer when an LS-120 IDE Floptical drive is installed in the docking station.


CAUSE

The Input Output Supervisor (IOS) query remove request does not succeed on the suspend operation when the system is attempting to undock because the device is of type DCB_TYPE_floppy.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name
   ------------------------------------------------
   04/12/99  09:18p  4.00.1114    68,962  Ios.vxd
NOTE: You must install the AMD-K6-2 update before installing this hotfix.
NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support
To work around this problem, shut down the computer before you undock the notebook computer.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

For additional information about the AMD-K6-2 Update, please see the following article in the Microsoft Knowledge Base:

Q192841 Problems Using High Speed AMD K6-2/350 Central Processing Unit

Additional query words: 


Keywords          : kbhw osr2 win95 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999