Err Msg: Could Not Detect Modem. It May Be in Use, Turned Off, or Not Installed Properly

ID: Q235237

The information in this article applies to:

Microsoft Windows 95
Microsoft Windows 98
Microsoft Windows 98 Second Edition

SYMPTOMS

When you attempt to connect to your Internet service provider (ISP), you may receive the following error message:

Could not detect modem. It may be in use, turned off, or not installed properly.

CAUSE

This behavior can occur if the Winsock.dll file is replaced with the SPRY Dialer's version of the Winsock.dll file.

RESOLUTION

To resolve this behavior, rename the Winsock.dll file to Winsock.old, and then extract a new copy of the file from the Windows cabinet files.
For information about how to rename a file, click Start, click Help, click the Index tab, type renaming files, and then click Display.
For information about how to extract a file, see the following article in the Microsoft Knowledge Base:

Q129605 How to Extract Original Compressed Windows Files

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words:


Keywords          : kbenv kberrmsg kbnetwork win95 win98 win98se 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 20, 1999