Fatal Exception in IOS.VXD When Formatting a Disk in an LS-120 Drive

ID: Q214522

The information in this article applies to:

SYMPTOMS

When you attempt to format a floppy disk using an LS-120 floppy disk drive drive with a third-party ATAPI/IDE miniport driver, you may receive the following error message on a blue screen:

An exception 0E has occurred at 0028:C0021E77 in VxD IOS(01) + 00001197. This was called from 0028:C00219AF in VxD IOS(01) + 00000CCF.


CAUSE

This problem occurs because the data is being moved in words (16-bit segments) instead of bytes (8-bit segments).


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp


Date Time Version Size File name
11/13/98 08:01p 4.00.1114 10,223 Diskvsd.vxd


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.






NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support
To work around this issue, remove the third-party miniport driver and use the Esdi506.pdr driver included with Windows 98.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

This problem is known to occur with the Agate Technologies Agaatapi.mpd file. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 


Keywords          : kberrmsg osr2 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 28, 1999