"Couldn't Open Port" Error Message Running Modem Diagnostics

ID: Q198320

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you attempt to run modem diagnostics on a 3Com Megahertz 10/100 LAN+56K Modem PC Card after resuming your Dell laptop computer from Standby mode, you may receive the following error message:

Couldn't open port.

CAUSE

This probem can occur if you run modem diagnostics prior to your computer going into Standby mode.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

Modem diagnostics leaves the communication port that the modem is using open. If the port is open when your computer goes into Standby mode, it remains open after you resume your computer.

Additional query words: pcmcia


Keywords          : kberrmsg kbhw wincomm win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999