"Navigation Canceled" Error Message After Upgrading Windows 95 to Windows 98

ID: Q198922

The information in this article applies to:

SYMPTOMS

When you attempt to connect to your Internet service provider (ISP) after upgrading Microsoft Windows 95 to Windows 98, you may receive the following error message:

Navigation Canceled


CAUSE

This behavior can occur if Network Basic Input/Output System Enhanced User Interface (NetBEUI), Internetworking Packet Exchange/Session Packet Exchange (IPX/SPX), and Transmission Control Protocol/Internet Protocol (TCP/IP) are installed prior to upgrading to Windows 98, and the protocol binding order is changed so that TCP/IP is no longer the preferred protocol in the Dial-Up Adapter Properties dialog box.


RESOLUTION

To resolve this behavior, use the appropriate method:

Computer Is Not Connected to a Local Area Network (LAN)

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Network, and then click the Configuration tab.


  3. In the list of installed network components, click "IPX/SPX-compatible Protocol," and then click Remove.


  4. In the list of installed network components, click NetBEUI, and then click Remove.


  5. Click Close, and then restart your computer when you are prompted to do so.


Computer Is Connected to a LAN

  1. Click Start, point to Programs, point to Accessories, point to Communications, and then click Dial-Up Networking.


  2. Right-click the connection you use to connect to your ISP, and then click Properties.


  3. On the Server Types tab, click to clear the NetBEUI and IPX/SPX check boxes.


  4. Click OK.



MORE INFORMATION

For additional information about Dial-Up Networking, please see the following article in the Microsoft Knowledge Base:

Q138789 How to Connect to the Internet in Windows 95/98

Additional query words: navigation cancelled 


Keywords          : kberrmsg dun wincomm 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 6, 1999