A Dr. Watson Log File May Not Be Included When You Use the Windows Report Tool

ID: Q232669

The information in this article applies to:

SYMPTOMS

When you attempt to send a Dr. Watson log (.wfg) file to a support provider using the Windows Report tool (Winrep.exe) with the "Dr. Watson fault logs" setting enabled, the Dr. Watson log file may not be included.


CAUSE

This issue can occur if a Dr. Watson log file is missing from the C:\Windows\Drwatson folder.


RESOLUTION

To work around this issue, manually add a Dr. Watson log file:

  1. Click Start, and then click Run.


  2. In the Open box, type winrep, and then click OK.


  3. On the Options menu, click Collected Information.


  4. Click to select the Dr. Watson fault logs check box.


  5. Click Add.


  6. Click the appropriate Dr. Watson log file.


  7. Click Open.



MORE INFORMATION

If you rename a Dr. Watson log file, it may not be included in your Windows Report tool report even if the "Dr. Watson fault logs" setting is enabled.

Additional query words: 


Keywords          : kbtool win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 8, 1999