Backing Up with ARCserve Backup Agent Causes GP Fault

ID: Q188190

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

If you configure Cheyenne Software's ARCserve Backup Agent to back up a drive, you may receive a general protection (GP) fault error message.

CAUSE

This behavior can occur if you configure ARCserve Backup Agent to back up a drive that uses the FAT32 file system, and you are using a 16-bit Novell NetWare network client.

RESOLUTION

To work around this issue, upgrade the computer to use a 32-bit NetWare network client.

MORE INFORMATION

The third-party products discussed in this article are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Keywords          : kb3rdparty kberrmsg gpf win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 9, 1999