Black Screen with Error Message Running WebTV for Windows

ID: Q190227

The information in this article applies to:

SYMPTOMS

When you run Microsoft WebTV for Windows, you may see a black screen with the following error message:

Cannot display this channel. check your TV tuner card and make sure the other video applications (e.g. DVD player) are not running.


CAUSE

This behavior can occur if the Hardware Acceleration setting in Display properties is set to No Accelerator Functions or Basic Accelerator Functions.


RESOLUTION

If you need to set the Hardware Acceleration setting to a low setting for another program, change it to a higher setting before running WebTV for Windows. To change the setting, follow these steps:

  1. Click Start, point to Setting, and then click Control Panel.


  2. Double-click Display, and then click the Settings tab.


  3. Click Advanced, and then click the Performance tab.


  4. Move the Hardware Acceleration slider to the setting you want.


  5. Click OK, and then click OK.


  6. If you are prompted to restart your computer, click Yes.



Keywords          : kberrmsg kbtool win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 12, 1999