Burn It and Key Disk Programs Not Compatible with Windows 98

ID: Q222460

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you right-click a file or folder after upgrading to Windows 98, you may receive the following error message:

Explorer caused an invalid page fault in module Shell32.dll

CAUSE

This issue can occur if either of the following programs are installed on your computer:

Synchronys Softcorp Burn It

Synchronys Softcorp Key Disk

These programs are not totally compatible with Microsoft Windows 98.

RESOLUTION

To resolve this issue, contact Synchronys Softcorp to inquire about the availability of a fix for this issue.

To work around this issue, uninstall these programs.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98


Keywords          : kb3rdparty kbenv kberrmsg kbtool kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 28, 1999