Cannot Install 3Com 3C509B Network Adapter in Windows 98

ID: Q191283

The information in this article applies to:

SYMPTOMS

When you double-click the Network tool in Control Panel after installing a 3Com 3C509B network adapter in your computer, you may receive the following message:

You have selected a Plug and Play adapter. Please turn off your machine and install the adapter, then turn your machine on again.

You continue to receive this message even after following the instructions.

Also, Device Manager may display a red "X" next to the network adapter, with a status of "Code 22" in the network adapter's properties.


RESOLUTION

To resolve this behavior, obtain the updated 3C509B network adapter drivers from 3Com Corporation.


MORE INFORMATION

For information about how to contact 3Com Corporation, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z


The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability. 


Keywords          : kb3rdparty kbhw win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 13, 1999