Cannot Install Novell Client32 Software on a Computer with Either the Microsoft Client for Novell Networks or the Microsoft NDS Client Already Installed

ID: Q190656

The information in this article applies to:

SYMPTOMS

When you install the Novell Client32 NetWare client from a NetWare source, you may receive a page fault error message. When this occurs, the client installation is not successful, and all .inf files in the Windows\Inf folder are unavailable. You cannot then add any new network clients because all the .inf files are unavailable.


CAUSE

After it has finished uninstalling all NetWare components, the Novell Setup.exe program calls a function that modifies some of the .inf files and then renames the Windows\Inf folder to Windows\Inffni. During this renaming process, the Microsoft Netdi.dll may experience a minor fault and the renaming of the Windows\Inffni folder to Windows\inf does not occur.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Version     Size      File name
   -----------------------------------------
   7/21/98   4.10.2029   317,840   Netdi.dll

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support



STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.


MORE INFORMATION

If this problem occurs without the fix in place, simply rename the Windows\Inffni folder back to Windows\Inf.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 


Keywords          : kb3rdparty kbnetwork win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 18, 1999