Cannot Play Sounds on Dell P150ST After Installing Windows 98

ID: Q195895

The information in this article applies to:

SYMPTOMS

After you install Windows 98 on your Dell Latitude XPi CD P150ST notebook computer, you may not be able to hear any sounds. In Device Manager, you may notice an exclamation point in a yellow circle next to the following devices: 


   ES1688 AudioDrive
   ES1887 AudioDrive


These devices may have the following status: 


   This device is either not present, not working properly or does not
   have all the drivers installed. Code 10.


CAUSE

This behavior occurs because of a combination of legacy enumeration and Plug and Play enumeration. The problem is in the computer's basic input/output system (BIOS). When you install Windows 98, two sound devices are enumerated (the ES1688 and ES1887 devices). Neither of them works because they are both trying to use the same resources.


RESOLUTION

To resolve this problem, use the following steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click System, click the Device Manager tab, click ES1688 AudioDrive, and then click Remove.


  3. Click OK, and then click Close.


  4. Restart your computer.



Keywords          : kbenv kbhw kbsetup win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999