Cannot Save JPEG Files with Picture It! Express or Paint

ID: Q193354

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you use Microsoft Picture It! Express or Microsoft Paint to save an image as a Joint Photographic Experts Group (JPEG) file, the file may not be saved. The program may appear to save the file, but it may not be listed in the folder in which you chose to save it. Also, when you attempt to open a JPEG file in Paint, you may receive the following error message:

Paint
<path><filename>.jpg
Paint cannot read this file.
This is not a valid bitmap file, or its format is not currently supported.


CAUSE

This behavior can occur if the JPEG graphics filter is missing or damaged, or if the registry entries for the JPEG graphics filter are missing or damaged.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys And Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this issue, remove Picture It! Express, rename the JPEG graphics filter, remove the JPEG graphics filter registry entries, and then reinstall Picture It! Express. To do so, use the following steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Install/Uninstall tab, click Microsoft Plus! 98, click Add/Remove, click Add/Remove again, and then click Next.


  4. Click the Picture It! Express check box to clear it, click Next, click Next again, click Finish, and then click OK.


  5. Click Start, point to Find, and then click Files Or Folders.


  6. In the Named box, type "jpegim32.flt" (without quotation marks), and then click Find Now.


  7. Rename all of the Jpegim32.flt files to Jpegim32.old. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming Files" topic.


  8. Use Registry Editor to remove the JPEG value from the following registry keys:

    - HKEY_LOCAL_MACHINE/Software/Microsoft/Shared Tools/Graphic Filters/ Export

    - HKEY_LOCAL_MACHINE/Software/Microsoft/Shared Tools/Graphic Filters/ Import


  9. Repeat steps 1-4. In step 4, click the Picture It! Express box to select it.



Keywords          : kberrmsg kbtool win98 
Version           : WINDOWS:1.0
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 29, 1999