Cannot Use Add/Remove Programs to Install Outlook Express 5

• Microsoft Windows 98 Second Edition
• Microsoft Outlook Express version 5 for Windows 98

SYMPTOMS

When you use the Add/Remove Programs tool to install Microsoft Outlook Express, you may receive the following error message:

An error occurred loading "C:\Program Files\Outlook Express\oeimport.dll. The file may not have been installed or it has been corrupted.

CAUSE

This issue can occur if the C:\Program Files\Outlook Express folder in Windows has been deleted of modified.

RESOLUTION

To resolve this issue, create an Outlook Express folder in the Program Files folder before you install Outlook Express.

Additional query words:

Keywords          : kbenv kberrmsg kbtool outexnt 
Version           : WINDOWS:5
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 23, 1999