Computer Appears to Hang When You Resume from Standby Mode

• Microsoft Windows 98

SYMPTOMS

When you attempt to resume your computer from Standby mode, your computer may appear to stop responding (hang), and only a blinking cursor may be displayed on a black screen.

CAUSE

This problem can occur if all of the following conditions exist:

• You use the keyboard or a power management timer to put your computer into Standby mode.



• An MS-DOS Prompt window is open when your computer goes into Standby mode.



• Your computer uses Advanced Configuration and Power Interface (ACPI) features.

RESOLUTION

To work around this problem, press ALT+TAB to resume your computer from Standby mode.

To resolve this problem if you are using a PCG-505FX notebook computer with an earlier version of the Novell client software, obtain the latest version of Novell Client32 for Windows 98.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 98.

MORE INFORMATION

This problem occurs only when Standby mode is invoked using the keyboard or a power management timer. If you use your mouse to invoke Standby mode, you are able to resume properly.

Additional query words: freeze freezes hangs lock locks up apm

Keywords          : win98 winapm 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 27, 1999