Computer Hangs After Hot Dock, Suspend and Resume

ID: Q232729

The information in this article applies to:

SYMPTOMS

After you dock your laptop computer while it is running (hot docking), and then suspend and resume it, your computer may stop responding (hang).


CAUSE

This issue can occur if you are using an out of date driver for your Logitech mouse.


RESOLUTION

To resolve this issue, contact Logitech to inquire about the availability of a fix for this issue.

To work around this issue, change your mouse driver to a Microsoft compatible mouse driver:

  1. Click Start, point to Settings, click Control Panel, and then double-click System.


  2. Click the Device Manager tab, double-click the Mouse branch to expand it, and then double-click your mouse.


  3. Click the Driver tab, and then click Change Driver.


  4. Click Show All Devices.


  5. In the Manufacturers box, click Microsoft. In the Models box, click Microsoft Serial Mouse or Microsoft PS/2 Port Mouse (depending on whether you have a serial or PS/2 mouse), click OK, and then follow the instructions on the screen to finish.


Additional query words: 


Keywords          : kbhw kbui winapm win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 12, 1999