Computer Hangs Clicking Close Button in Close Program Dialog Box

ID: Q222131

The information in this article applies to:

SYMPTOMS

When you click the Close button in the upper-right corner of the Close Program dialog box, your Windows 98-based computer may stop responding (hang).


CAUSE

This behavior can occur if you are using a Universal Serial Bus (USB) mouse. The Close Program dialog box is displayed under the context of the fault thread, and the WDM driver message for button up sent by the USB mouse driver cannot be delivered to the window.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The English version of this fix should have the following file attributes or later:

   Date      Time    Version      Size    File name   
   ---------------------------------------------------
   02/22/99  06:59p  4.10.2000    452,096 Kernel32.dll

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support
To work around this issue, press ESC to close the Close Program dialog box instead of clicking the Close button.


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The fix for this problem removes the Close button from the Close Program dialog box.

Additional query words: 


Keywords          : kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999