Computer Hangs When Viewing Empty ORB Removable Drive in Japanese Windows 98

ID: Q234697

The information in this article applies to:

SYMPTOMS

If you attempt to view the contents of an ORB removable IDE drive when there is no disk in the drive, the computer may stop responding (hang).


CAUSE

This problem can occur if you are running the Japanese-language version of Windows 98 (original release). This problem does not occur in other language versions of Windows 98.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp
The Japanese version of this fix should have the following file attributes or later: 

  Date     Time    Version    Size    File name     Platform     Language
  -----------------------------------------------------------------------
  2/24/99  8:23pm  4.10.1999  10,218  Diskvsd.vxd   Win98 PC-AT  Japanese
  3/9/99   6:31pm  4.10.1999  18,515  Voltrack.vxd  Win98 PC-AT  Japanese

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in Windows 98.

This problem was corrected in Microsoft Windows 98 Second Edition.


MORE INFORMATION

The issue described above has been reproduced with an ORB21100 IDE removable drive, which is manufactured by Castlewood Systems, Inc. For additional information about this drive, visit the Castlewood Web site at:

http://www.castlewood.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Additional query words: 


Keywords          : kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999