Computer Hangs with Echo Gina Sound Card Installed

• Microsoft Windows 98 Second Edition

SYMPTOMS

When you attempt to upgrade your computer to Windows 98 Second Edition, a blue screen may be displayed and your computer may stop responding (hang).

CAUSE

This behavior can occur if an Echo Gina sound card is installed in your computer.

RESOLUTION

To work around this issue, disable interrupt request (IRQ) steering before you perform the upgrade, or contact the sound card's manufacturer to inquire about obtaining updated drivers that resolve this issue.

For information about how to disable IRQ steering, please see the following article in the Microsoft Knowledge Base:

Q182628 How to Disable PCI Bus IRQ Steering in Windows

MORE INFORMATION

If your computer hangs during the upgrade process, you may have to restart your computer to continue Setup. After Setup is finished, the Echo Gina sound card may be displayed with a yellow exclamation point in Device Manager. The Echo Gina sound card drivers are not included with Windows 98 Second Edition.

For information about how to install the Echo Gina sound card drivers, please refer to your sound card documentation or contact the manufacturer.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: event circle

Keywords          : kb3rdparty kbhw kbsetup win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: June 9, 1999