Computer Restarts When You Try to Shut Down

ID: Q232920

The information in this article applies to:

SYMPTOMS

When you try to shut down your computer, your computer may restart instead of shutting down.


CAUSE

This behavior can occur on some computers if the Fast Shutdown feature is enabled.


RESOLUTION

To work around this issue, disable Fast Shutdown:

  1. Click Start, click Run, type msconfig, and then click OK.


  2. Click the General tab, and then click Advanced.


  3. Click to select the Disable fast shutdown check box, click OK, and then click OK.


  4. Restart your computer.


Additional query words: reboot loop 


Keywords          : kbui winapm win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 12, 1999