Computer Stops Responding After You Press CTRL+ALT+DELETE

ID: Q195164

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

When you press CTRL+ALT+DELETE to open the Close Program dialog box in Windows, your computer may stop responding (hang).

CAUSE

This issue can occur if the Reboot.vxd file is located in the Vmm32 folder and is damaged or is the wrong version.

RESOLUTION

To resolve this issue, rename the Reboot.vxd file in the Vmm32 folder and then restart your computer. For information about how to rename a file, click Start, click Help, click the Index tab, type "renaming" (without quotation marks), and then double-click the "Renaming files" topic.

MORE INFORMATION

The Reboot.vxd file is normally integrated into the Vmm32.vxd file, and should not appear in other locations.

Additional query words: 98


Keywords          : kbenv kbui win95 win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 30, 1999