Computer Stops Responding When You Attempt to Shut Down Windows

ID: Q187324

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you attempt to shut down Windows 98, your computer may stop responding (hang).

CAUSE

This behavior can occur if you are using Symantec Norton AntiVirus with the Auto-Protect feature enabled.

RESOLUTION

To work around this behavior, use either of the following methods:

Disable the Norton AntiVirus Auto-Protect feature.

Obtain the latest LiveUpdate for Norton AntiVirus (Symevnt.exe) from Symantec's Web site. For more information about how to obtain LiveUpdate files, contact Symantec Technical Support.

STATUS

Microsoft has confirmed that this behavior is not caused by a problem in Windows 98, but may be caused by design changes in Windows 98. For more information about resolving this issue, contact the program's manufacturer.

MORE INFORMATION

For information about how to contact Symantec, query in the Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q60781
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: freeze freezes lock locks up hangs


Keywords          : kb3rdparty appscomp win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 5, 1999