Computer Stops Responding When You Run the Add New Hardware Tool

ID: Q192299

The information in this article applies to:

SYMPTOMS

When you try to use the Add New Hardware tool, your computer may stop responding (hang). Also, your computer may hang intermittently.


CAUSE

This behavior can occur if you are using a 4 or 8 megabyte (MB) Hercules Thriller 3D video adapter with a Thriller 3D Basic Input/Output System (BIOS) version earlier than 1.04.141 (dated March 26, 1998), and drivers earlier than version 0.85.3596 (dated June 30th, 1998).


RESOLUTION

To resolve this issue, update the BIOS and drivers for your Hercules Thriller 3D card. For information about how to do so, view the documentation included with your video adapter, contact Hercules Technical Support, or view the following Hercules Web site:

http://www.hercules.com/support/drivers/thriller/thrill3d.htm


MORE INFORMATION

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information..

Additional query words: 98 


Keywords          : kbdisplay kbenv kbhw kbtool kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 27, 1999