Computer Stops Responding When You Shut Down

• Microsoft Windows 98
• Microsoft Windows 98 Second Edition

SYMPTOMS

When you try to shut down your Windows 98-based computer, you may experience one or more of the following symptoms:

• The floppy disk drive light may turn on.



• You may receive a "Windows Protection Error" error message.



• Your computer may stop responding (hang) while displaying the "Windows is Shutting Down" message.

CAUSE

This issue can occur if you are running a McAfee or Norton anti-virus program that is configured to scan your floppy disk drive when you shut down your computer.

RESOLUTION

To resolve this issue, contact the manufacturer of your anti-virus program to inquire about the availability of a fix for this issue.

To work around this issue, configure your anti-virus program to not scan floppy disk drives when you shut down your computer. For information about how to do so, view the documentation included with your anti-virus program, or contact the manufacturer of your anti-virus program.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 98 shutdown

Keywords          : kb3rdparty kberrmsg kbui win98 win98se 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 8, 1999