Computer with Plug and Play Network Adapter Is Not Found on Network

ID: Q220586

The information in this article applies to:

SYMPTOMS

After you upgrade to Windows 98 on a Microsoft Windows 95-based computer with a Plug and Play Network Interface Card (NIC) installed, your computer may not be visible in Network Neighborhood to other computers on the network.


CAUSE

This problem occurs because the NetBEUI and IPX/SPX-compatible protocols may not bind to the Windows 98 server component (Vserver.vxd) if a resource used by the network adapter, such as an interrupt request line (IRQ), is reassigned by Plug and Play Configuration Manager during system initialization. Under these conditions, the computer does not announce or register its name on the network.

Your computer also does not internally register or export server and browser names to the network. As a result, the computer does not appear in Network Neighborhood, it does not recognize datagrams addressed to itself, and it does not allow remote computers to initiate connections.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem. If you are not severely affected by this specific problem, Microsoft recommends that you wait for the next Windows 98 service pack that contains this fix.

To resolve this problem immediately, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp



   Date     Time    Version      Size     File name  
   --------------------------------------------------
   02/26/99 07:09pm 4.10.2000    112,912  Vserver.vxd


NOTE: Due to file dependencies, the most recent hotfix or feature that contains the above files may also contain additional files.


NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

When the NetBEUI or IPX/SPX-compatible protocol is installed, your computer may not be listed in Network Neighborhood. If you attempt to connect to your computer by typing "net view \\computername" (without the quotation marks) or "net use * \\computername\sharename" (without the quotation marks) at the command prompt of another computer on the network, you may receive the following error message:

Error 53: The computer name specified in the network path cannot be located. Make sure you are specifying the computer name correctly, or try again later when the remote computer is available.


If you type "net view" (without the quotation marks) at a command prompt shortly after Windows 98 is started, you may receive the following error message:

Error 6118: The computer(s) sharing resources in this workgroup cannot be located. The computer(s) might have been restarted. Wait a few minutes, and then try again. If the problem persists, make sure your network-adapter settings are correct.


If you attempt to connect to the computer using Start, Run, and typing \\computername\share, and then clicking OK in Windows 98, you may receive the error message:

The network name cannot be found.


If you attempt to map a network connection to the computer in Windows 98, you may receive the error message:

The computer or sharename could not be found. Make sure you typed it correctly, and try again.

PROTOCOL SCENARIOS

The following scenarios assume that the Microsoft Client for Microsoft Networks is installed.

If only the IPX/SPX-compatible protocol is installed, other computers may not be able to browse or connect to your computer. This occurs because the IPX 'NMPI' (Microsoft Name Management Protocol on IPX) server-name announcement and SMB host browser announcements are not broadcast.

If "NetBIOS support for IPX/SPX-compatible Protocol" is also enabled (this is the default for Microsoft Windows 95, not Windows 98), the SMB host browser announcements are sent since the NetBIOS transport typically binds (note that there is a distinction between NetBIOS support for IPX/SPX and NetBEUI). In this situation, the computer can be browsed by other computers using NetBIOS, but not by those without NetBIOS. In mixed Windows 95 and Windows 98 environments, enabling this can be a temporary solution to the problem, but it is only a partial solution in environments with computers that are not NetBIOS capable.

With the NetBEUI protocol installed, the Add Name Query and Add Group Name values for the names listed below that are normally registered by the "server" components of Windows 98 are not sent.




--------------------------------------------------------------------------+
| Name           | Number(hex) | Type* | Usage              | Registered By 
--------------------------------------------------------------------------+
| [computername] | 00          | U     | Workstation Service| Redirector  
--------------------------------------------------------------------------+
| [computername] | 03          | U     | Messenger Service  | Redirector   
--------------------------------------------------------------------------+
| [domain]       | 00          | G     | Domain Name        | Redirector   
--------------------------------------------------------------------------+
| [computername] | 20          | U     | File Server Service| Server       
--------------------------------------------------------------------------+
| [domain]       | 1E          | G     | Browser Service Elections| Server 
--------------------------------------------------------------------------+
| [username]     | 03          | U     | Messenger Service   | Logon       
--------------------------------------------------------------------------+
*U=Unique name G=Group name
For additional information about NetBIOS names, please see the following article in the Microsoft Knowledge Base:

Q163409 NetBIOS Suffixes (16th Character of the NetBIOS Name)
For additional information about icons in Network Neighborhood, please see the following article in the Microsoft Knowledge Base:
Q193938 Only Entire Network Icon Appears in Network Neighborhood

Additional query words: peer 


Keywords          : kbhw kbnetwork win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999