Description of the Power Management Troubleshooter Tool
ID: Q185949
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The information in this article applies to:
SUMMARY
This article describes the Power Management Trouble Shooter tool
(Pmtshoot.exe). Pmtshoot is a tool to assist you in identifying the
program or device driver that is preventing your computer from entering a
standby (or suspended) state. Pmtshoot monitors your computer when it
suspends, and tries to identify programs or device drivers that may
prevent your computer from suspending.
MORE INFORMATION
When your computer suspends and when it resumes, Pmtshoot displays text in
sections that correspond to the different phases of the suspend process.
This may be useful in diagnosing the cause of the suspend issue.
There are different versions of Pmtshoot available, one is on the Windows
98 CD-ROM, and the latest version is located on the Microsoft Support
Online Web site. To Download the Power Management Trouble Shooter tool,
download the Pmtshoot.exe file to an empty folder, and then double-click
the Pmtshoot.exe file to extract its contents.
The following file(s) are available for download from the Microsoft
Software Library:
~ Pmtshoot.exe
For more information about downloading files from the Microsoft Software
Library, please see the following article in the Microsoft Knowledge Base:
ARTICLE-ID: Q119591
TITLE : How to Obtain Microsoft Support Files from Online Services
Microsoft recommends that you install the latest version of Pmtshoot from
the Microsoft Web site, but you can use the CD-ROM version to help resolve
the issue if you do not have access to the Internet.
Installation
To install Pmtshoot from the Internet, follow the instructions listed
earlier in this article, and then follow the instructions on the screen to
finish the installation. To install the CD-ROM version of Pmtshoot on your
computer, use the following steps:
- Insert the Windows 98 CD-ROM in to your CD-ROM drive.
- Click Start, click Run, type the following line in the Open box,
and then click OK
<drive>:\Tools\Mtsutil\Pmtshoot\Pmtshoot.Exe
where <drive> is the drive letter assigned to your CD-ROM drive.
- Click Yes when Setup prompts you to continue, and then click OK when
Setup prompts you to restart your computer.
Usage
Once Pmtshoot is installed, it runs automatically when Windows 98 starts.
When Pmtshoot is running, you can suspend your computer as you normally
would. As it suspends, Pmtshoot displays all the activity on your computer
in the form of a text report.
After your computer has finished the suspend or resume process, note the
text displayed by Pmtshoot. Note that the information displayed in red is
what Pmtshoot considers to be most relevant to the suspend issue. Pmtshoot
often displays (in red text) the name of the device and driver that caused
the suspend issue. It is possible that with this information, you can make
the necessary adjustments to resolve the issue.
Pmtshoot version 1.2 (and later) is capable of resolving some issues. If
Pmtshoot comes across one of these issues, Pmtshoot asks if you would like
to make the change, as well as describing the change. Microsoft recommends
that you click Yes when you receive this prompt.
If Pmtshoot does not display a dialog box, it has determined that it is
unable to fix the problem. This is usually the result of an out-of-date
device driver. Note the device driver name displayed by Pmtshoot, and then
contact the appropriate manufacturer for an updated device driver.
Data Analysis
In some cases, Pmtshoot displays a large amount of text, sometimes as much
as several thousand lines. To analyze this data quickly, use the following steps:
- After your computer resumes, scroll to the top of the Pmtshoot report.
- Scroll down the report, and note any text displayed in red. The
first occurrence of red text is the most significant. Note the device
that is listed, and in some cases, the device driver. This device is
very likely to be the cause of the suspend issue.
After you determine the cause of the issue, you may want to contact your
hardware or software vendor for an update that may resolve the issue.
Uninstalling
It is important to uninstall Pmtshoot when you are finished using it. To
do so, use the following steps:
- Click Start, point to Settings, click Control Panel, and then
double-click Add/Remove Programs.
- Click PMTShoot - Power Management Trouble Shooter, click Add/Remove,
and then click Yes to restart your computer.
Additional query words:
98
Keywords : kbfile kbtool win98
Version : WINDOWS:
Platform : WINDOWS
Issue type : kbinfo
Last Reviewed: February 7, 1999