Disk Doctor Does Not Start After an Improper Shutdown

ID: Q206352

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you start your computer after it was improperly shut down, ScanDisk may start even if you have configured Norton Disk Doctor to start after an improper shut down.

CAUSE

This issue can occur if your were running Norton Utilities version 2.0 for Windows 95 when you upgraded to Windows 98. Norton Utilities version 2.0 alters the Win.com file, and Windows 98 Setup replaces this file with a new version of the Win.com file.

RESOLUTION

To resolve the issue, you must reinstall Norton Utilities 2.0 after you upgrade to Windows 98.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 2.00


Keywords          : kb3rdparty kbtool kbui win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 29, 1999