Err Msg: A Fatal Exception 0E Has Occurred at 0028:C02A0201...

• Microsoft Windows 95
• Microsoft Windows 98

SYMPTOMS

While you are installing Windows and Setup restarts your computer for the last time, you may receive the following error message on a blue screen:

A fatal exception 0E has occurred at 0028:C02A0201 in VXD IOS(04)+00001FC9.

CAUSE

This issue can occur if Corel CD Creator 2.0 is installed on your computer. Windows is incompatible with the Cdraspi.vxd file installed by Corel CD Creator 2.0.

RESOLUTION

To resolve this issue, follow these steps:

1. Start Windows 95/98 in Safe mode. To do so, follow the steps in the appropriate section below:

   Windows 95

   Restart your computer. When you see the "Starting Windows 95" message, press the F8 key, and then choose Safe Mode from the Startup menu.

   Windows 98

   Restart your computer, press and hold down the CTRL key after your computer completes the Power On Self Test (POST), and then choose Safe Mode from the Startup menu.



2. Click Start, point to Find, and then click Files Or Folders.



3. In the Named box, type cdraspi.vxd, and then click Find Now.



4. In the list of found files, right click the Cdraspi.vxd file, and then click Rename.



5. Type a new name for the Cdraspi.vxd file (such as Cdraspi.xxx), and then press ENTER.



6. Restart your computer normally.

MORE INFORMATION

For more information about this issue, please contact Corel Technical Support.

For information about how to contact Corel, query in the Microsoft Knowledge Base for one of the following articles:

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, A-K

ARTICLE-ID: Q65416
TITLE : Hardware and Software Third-Party Vendor Contact List, L-P

ARTICLE-ID: Q60782
TITLE : Hardware and Software Third-Party Vendor Contact List, Q-Z

Keywords          : kb3rdparty kberrmsg kbsetup win95 win98 
Version           : WINDOWS:95,98
Platform          : 
Issue type        : kbprb 

Last Reviewed: February 4, 1999