Err Msg: A Required .dll File, Sh31w32.dll, Was Not Found

ID: Q218625

The information in this article applies to:

SYMPTOMS

When you open the Microsoft Backup tool, you may receive the following error message:

Error starting program. A required .DLL file, Sh31w32.dll, was not found.


RESOLUTION

To resolve this issue, reinstall the Backup tool. To do this, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. On the Windows Setup tab, click System Tools, and then click Details.


  4. Click to clear the Backup check box, click OK, and then click OK.


  5. Restart your computer.


  6. Repeat steps 1-3.


  7. Click to select the Backup check box select it, click OK, and then click OK.


  8. Restart your computer.


Additional query words: 


Keywords          : kbenv kberrmsg kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 6, 1999