Err Msg: An Unknown Error Has Occurred During Installation

ID: Q193576

The information in this article applies to:

SYMPTOMS

When you try to download a component from the Windows Update page, you may receive one of the following error messages:

If you click Back and then click Download Again, you may receive the following error message:
Explorer
This program has performed an illegal operation and will be shutdown.
If you then click Details, you may receive the following error message:
Explorer caused an exception C0010000H in module MSJAVA.DLL at 015F:xxxxx.
When you try to install Microsoft Outlook 98, you may receive the following error message:
Outlwzd caused an exception C0010000H in module Kernel32.dll
Your computer may stop responding (hang) after you receive these error messages.


CAUSE

This behavior can occur if the Microsoft Java Virtual Machine (VM) is damaged.


RESOLUTION

To resolve this issue, use the following steps:

  1. Click Start, point to Programs, and then click Windows Explorer.


  2. Double-click the Windows folder, and then double-click the Downloaded Program Files folder.


  3. Delete the following files by right-clicking them one at a time, and then clicking Remove.

    NOTE: If you do not intend to reinstall the Microsoft Java VM, do not delete the Win32 Classes file.
    DirectAnimation Java Classes
    Internet Explorer Classes for Java
    Microsoft XML Parser For Java
    Win32 Classes
    InstallEngineCtl Object
    WuRedirInfoB Class


  4. Double-click the System folder.


  5. Delete the following files by right-clicking them one at a time, and then clicking Delete:
    Asctrls.ocx
    Inseng.dll
    Wudetect.dll
    Wupdatto.dll
    Wuredirb.dll

    NOTE: The Wudetect.dll file is located in the Program Files\Internet Explorer folder.


  6. Restart your computer.


  7. Download the latest version of the Java VM from the following Microsoft Web site:
    http://www.microsoft.com/java/vm/dl_vm32.htm



MORE INFORMATION

To obtain the newest version of the Microsoft Java Virtual Machine, please see the following Microsoft Web site:

http://www.microsoft.com/java

Additional query words: 98 


Keywords          : kbenv kberrmsg kbtool win98 
Version           : WINDOWS:4.0,4.01,4.01 Service Pack 1,4.01 Service Pack 2
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 30, 1999