Err Msg: An Unknown Error Has Occurred During Installation

ID: Q191799

The information in this article applies to:

SYMPTOMS

When you are downloading a component from the Windows Update site, you may receive the following error message:

An unknown error has occurred during installation.


If you click Back and then click Download again, you may receive the following error message:
Explorer
This program has performed an illegal operation and will be shutdown.


If you click Details, you see the following information:
Explorer caused an exception C0010000H in module MSJAVA.DLL at 015F:xxxxx.


When you click Close, Explorer.exe reloads and all the icons on the right side of the taskbar disappear except for the Volume icon. You must restart your computer to regain full functionality.


CAUSE

This behavior can occur if Software Builders International's NetZIP is installed and enabled.


RESOLUTION

To resolve this issue, use one of the following methods:


Method 1

Temporarily disable NetZIP:

  1. Right-click the NetZIP icon on the right side of the taskbar, and then click Disable.


  2. Download the component from the Windows Update site.


  3. After the download from the Windows Update site is finished, right- click the NetZIP icon on the right side of the taskbar, and then click Enable.



Method 2

Uninstall NetZIP:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double click Add/Remove Programs


  3. On the Install/Uninstall tab, click NetZIP, click Add/Remove, and then follow the instructions on the screen to uninstall NetZIP.



MORE INFORMATION

For Windows Update to function properly with NetZIP installed, NetZIP must be disabled before you enter the Windows Update site.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: systray system tray 


Keywords          : kb3rdparty kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 23, 1999