Err Msg: Cannot Access the Port. It May Be in Use by Another Program When Trying to Print

ID: Q221959

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you try to print to an HP Laserjet printer, you may receive the following error message:

Cannot access the port. It may be in use by another program when trying to print.

CAUSE

This issue can occur if the Hppropty.exe program is running.

RESOLUTION

To resolve this issue, quit Hppropty.exe, and then rename the Hppropty.exe program to Hppropty.bak. For information about how to rename a file, click Start, click Help, click the Index tab, type renaming files, overview, and then click Display.

MORE INFORMATION

This issue occurs when you install the HP Printer drivers. but you use the Windows 98 printer drivers.

This is a known issue with the HP Laserjet 6M and 6P printers and is documented at the following Hewlett Packard Web site:

http://www.hp.com/

. The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: HP LASER


Keywords          : kb3rdparty kberrmsg kbprint 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999