Err Msg: Cannot Open Internet Site Https://<Web Address>...

• Microsoft Windows 98

SYMPTOMS

When you attempt to view a Web page using Internet Explorer, you may receive the following error message:

Cannot open Internet site https://<Web address>. A connection to the server could not be established.

CAUSE

This behavior can occur for any of the following reasons:

• You have mismatched Windows Sockets dynamic-link library (DLL) files. For example, this behavior can occur if you install the Windows Sockets (Winsock) 2.0 update for Windows 95 on a Windows 95-based computer, upgrade to Windows 98, and then attempt to revert to your previous version of Winsock by running the Ws2bakup.bat file.



• Your Dial-Up Networking (DUN) or Internet settings are incorrect.

RESOLUTION

To resolve this behavior, remove and then reinstall the Transmission Control Protocol/Internet Protocol (TCP/IP). To do so, follow these steps:

1. Click Start, point to Settings, click Control Panel, and then double- click Network.



2. On the Configuration tab, click TCP/IP, and then click Remove. Repeat this step for each instance of TCP/IP before continuing to step 3.



3. Click OK, and then click Yes when you are prompted to restart your computer.



4. Click Start, point to Settings, click Control Panel, and then double-click Network.



5. Click Protocol, click Add, click Microsoft in the Manufacturers box, click TCP/IP, and then click OK.
   
   NOTE: If receive version conflict error messages during this process, click No when you are prompted to keep a newer version of the file.



6. Restart your computer.



7. If these steps do not resolve this behavior, repeat the steps, but remove and reinstall all installed network components.



8. If the problem still occurs, check with your Internet service provider to verify your Internet settings.

MORE INFORMATION

The Winsock 2.0 update for Windows 95 includes the Ws2backup.bat file for removing Winsock 2.0. If you attempt to remove the update on a computer you upgraded to Windows 98, the files restored from the Ws2backup.bat file do not work properly.

For information about files installed by the Winsock 2.0 update for Windows 95, please see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q177719
TITLE: How to Identify Winsock 2.0 Run-Time Components for Windows 95

Additional query words: winsock2 winsock20

Keywords          : kberrmsg win98 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: February 12, 1999