Err Msg: Cpqtapi Caused a General Protection Fault in Module...

ID: Q197647

The information in this article applies to:

SYMPTOMS

When you start your Windows 98-based computer, you may receive the following error message or one similar to it:

Cpqtapi caused a general protection fault in module wowglue.dll at 0001:0000


Also, you may be unable to send or receive faxes, and you may be unable to change your dialing settings.


CAUSE

This behavior can occur if your computer is configured to start the Compaq Phone Center program when you start your computer.


RESOLUTION

To resolve this issue, contact Compaq to inquire about the availability of a fix for this issue.

To work around this issue, configure the Compaq Phone Center program so that it does not start automatically when you start your computer. For information about how to do so, view the documentation included with the Compaq Phone Center program, or contact Compaq.


MORE INFORMATION

The third-party product discussed here is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 98 


Keywords          : kb3rdparty kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 2, 1999