Err Msg: Explorer Caused an Invalid Page Fault in Shell32.dll at 015f:7fce85c0

ID: Q222952

The information in this article applies to:

SYMPTOMS

When you are using the Novell IntraNetWare client (Client32 version 3.x) to log on and off a Novell NetWare 5 network, you may receive the following error message:

EXPLORER caused an Invalid Page Fault in SHELL32.DLL at 015f:7fce85c0


CAUSE

This error message is caused by a problem in the handling of the SHChangeNotify API by the Windows 98 version of the Shell32.dll file. This problem is known to occur at times when you are using the Novell IntraNetWare client in conjunction with the Novell NAL Explorer provided by Novell as part of Novell's ZENworks utility for NetWare 5.


RESOLUTION

A supported fix that corrects this problem is now available from Microsoft, but it has not been fully regression tested and should be applied only to systems experiencing this specific problem.

To resolve this problem, contact Microsoft Product Support Services to obtain the fix. For a complete list of Microsoft Product Support Services phone numbers and information on support costs, please go to the following address on the World Wide Web:

http://www.microsoft.com/support/supportnet/overview/overview.asp

The English version of this fix for Windows 98 which includes Internet Explorer 4.01 Service Pack 1, should have the following file attributes or later:

   Date      Time      Version          Size        File name  
   ------------------------------------------------------------
   3/11/99   10:05am   4.72.3515.1100   1,389,328   Shell32.dll


The English version of this fix for Windows 98, with Internet Explorer 4.01 Service Pack 2 or Internet Explorer 5, should have the following file attributes or later: 

   Date      Time      Version          Size        File name  
   ------------------------------------------------------------
   4/27/99   4:55pm    4.72.3704.2700   1,390,352   Shell32.dll

NOTE: If this product was already installed on your computer when you purchased it from the Original Equipment Manufacturer (OEM) and you need this fix, please call the Pay Per Incident number listed on the above Web site. If you contact Microsoft to obtain this fix, and if it is determined that you only require the fix you requested, no fee will be charged. However, if you request additional technical support, and if your no-charge technical support period has expired, or if you are not eligible for standard no-charge technical support, you may be charged a non-refundable fee.

For more information about eligibility for no-charge technical support, see the following article in the Microsoft Knowledge Base:
Q154871 Determining If You Are Eligible for No-Charge Technical Support


STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article.


MORE INFORMATION

The Shell32.dll file included with the original release of Windows 98 is the Microsoft Internet Explorer 4.01 Service Pack 1 build of shell32.dll. The Shell32.dll file included with Microsoft Internet Explorer 5 is the Microsoft Internet Explorer 4.01 Service Pack 2 build of shell32.dll.
The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.


Additional query words: ipf 


Keywords          : kb3rdparty kberrmsg win98 
Version           : WINDOWS:4.01 Service Pack 2,5
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 2, 1999