Err Msg: Internal Error 45: Your Infrared Software Has...

ID: Q191578

The information in this article applies to:

SYMPTOMS

When you double-click the Infrared tool in Control Panel, you may receive the following error message:

Internal Error 45: Your infrared software has encountered an error, check infrared software settings under network properties.


CAUSE

This behavior can occur if the Fast Infrared Protocol is missing or damaged.


RESOLUTION

To resolve this behavior, remove and then reinstall the Fast Infrared Protocol. To do so, follow these steps:

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Network.


  3. In the list of installed network components, click Fast Infrared Protocol, and then click Remove.


  4. Restart your computer when you are prompted to do so.


  5. Click Start, point to Settings, and then click Control Panel.


  6. Double-click Network.


  7. On the Configuration tab, click Add.


  8. Click Protocol, and then click Add.


  9. In the Manufactures box, click Microsoft, click Fast Infrared Protocol in the Network Protocols box, and then click OK.


  10. Click OK, and then restart your computer when you are prompted to do so.



MORE INFORMATION

If you install an infrared device in Windows 98, the Fast Infrared Protocol is not installed by default. You must manually add the protocol in Network properties.

Additional query words: irda 


Keywords          : kberrmsg kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: April 15, 1999