Err Msg: ISSET_SE Caused a General Protection Fault in Module...

ID: Q192890

The information in this article applies to:

Microsoft Windows 98
Microsoft Windows 95

SYMPTOMS

When you attempt to install a program from your CD-ROM drive, you may receive the following error message

ISSET_SE caused a general protection fault in module <filename> at <address>

where <filename> is the name of the program file you are trying to run, and <address> is the memory address at which the error occurs.

CAUSE

This behavior can occur if any of the following conditions exists:

Norton AntiVirus version 4.04 is installed and Norton AutoProtect is enabled.

You use LiveUpdate for Norton AntiVirus to download an updated version of Norton AntiVirus.

Microsoft IntelliPoint software is installed on your computer, and the Point32 program is currently running.

Microsoft IntelliMouse or Microsoft IntelliMouse Trackball software is installed on your computer, and the Mswheel program is currently running.

RESOLUTION

To work around this behavior, use the appropriate method below, and then attempt to install the program again.

Norton AutoProtect Is Enabled

Disable Norton AutoProtect Mode. To do so, right-click the Norton icon on the taskbar, and then click Disable.

You Use LiveUpdate to Download Norton AntiVirus

Obtain the latest version of LiveUpdate for Norton AntiVirus from Symantec's Web site. For more information about how to obtain LiveUpdate, contact Symantec Technical Support.

The Point32 Program Is Running

Quit the Point32 program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, clicking Point32, clicking End Task, and then clicking End Task again.

The Mswheel Program Is Running

Quit the Mswheel program by pressing CTRL+ALT+DELETE to open the Close Program dialog box, clicking Mswheel, clicking End Task, and then clicking End Task again.

MORE INFORMATION

Disabling the Load AutoProtect At Startup option on the AutoProtect tab does not disable AutoProtect.

Norton AntiVirus is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: systray


Keywords          : kb3rdparty kberrmsg win98 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 26, 1999