Err Msg: MSGSRV32.EXE Caused a General Protection Fault in...

ID: Q188803

The information in this article applies to:

SYMPTOMS

When you shut down or restart Windows 98, you may receive one of the following error messages:

MSGSRV32.EXE caused a general protection fault in module CM8330SB.DRV
-or-
EXPLORER caused a general protection fault in module CM8330SB.DRV
-or-
MSGSRV32.EXE: An error has occurred in your program. To keep working anyway, click ignore and save your work in a new file. To quit this program, click Close. You will lose information you entered since your last save.
When you receive either of these error messages, your computer may stop responding (hang).


CAUSE

These error messages can occur if your computer uses a sound card based on the C-Media CMI8330 sound chip, or a modem that also uses the C-Media CMI8330 sound chip. This sound chip is used as the basis for several sound cards, and is also used with some modems.


RESOLUTION

To resolve this issue, contact the manufacturer of your sound card or modem to obtain an updated driver.

If you are unable to contact the manufacturer of the your sound card, you can try the C-Media Windows 98 sound card driver version 4.10.00.0152 or later available on the following C-Media Web site:

http://www.cmedia.com.tw
Follow the links on this site to the drivers. The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.


If you are unable to obtain an updated driver for your sound card, you can work around this issue by following these steps:
  1. Restart your computer in Safe mode. To do so, restart your computer, press and hold down the CTRL key until you see the Windows 98 Startup menu, and then choose Safe Mode.


  2. Click Start, point to Settings, click Control Panel, and then double-click System.


  3. Click the Device Manager tab.


  4. Double-click the Sound, Video And Game Controllers branch to expand it.


  5. Click your sound card, and then click Properties.


  6. On the Drivers tab, click Driver File Details. Check to see that you are using the Cm8330sb.drv driver.


  7. On the General tab, click to select the Disable In This Hardware Profile check box.


  8. Click OK, and then click Close.


  9. Restart your computer normally.



MORE INFORMATION

If you receive a similar general protection fault with a SoundPro device using a PC Chips motherboard, you should update your sound card drivers to version 2.3 or later. The PC Chips driver updates Web site is located at:

http://www.pcchips.com/driver.html
Updated SoundPro drivers for Matsonic motherboards are available at:
http://www.matsonic.com/
Updated SoundPro drivers for PC Wave motherboards are available at:
http://www.pcwave.com
The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

C-Media Electronics, Inc., does not manufacture sound cards, but the CMI8330 sound chip upon which certain sound cards are based. You should contact the manufacturer of your sound card for information about driver updates.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: cmedia CMXXXX exit gpf 


Keywords          : kberrmsg kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: July 23, 1999