"Option Is Not Available in This Country" Error Message When Starting Internet Explorer

ID: Q227606

The information in this article applies to:
IMPORTANT: This article contains information about editing the registry. Before you edit the registry, make sure you understand how to restore it if a problem occurs. For information about how to do this, view the "Restoring the Registry" Help topic in Regedit.exe or the "Restoring a Registry Key" Help topic in Regedt32.exe.

SYMPTOMS

When you double-click the Internet Explorer icon on your desktop, you may receive the following error message:

This option is not available in this country, could not locate service


CAUSE

This behavior can occur if the setting in the Internet Explorer Default Icon Class ID (CLSID) registry key is incorrect.


RESOLUTION

WARNING: Using Registry Editor incorrectly can cause serious problems that may require you to reinstall your operating system. Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. Use Registry Editor at your own risk.

For information about how to edit the registry, view the "Changing Keys and Values" Help topic in Registry Editor (Regedit.exe) or the "Add and Delete Information in the Registry" and "Edit Registry Data" Help topics in Regedt32.exe. Note that you should back up the registry before you edit it. If you are running Windows NT, you should also update your Emergency Repair Disk (ERD).

To resolve this behavior, use Registry Editor to modify the Default Icon value data for the following keys:

HKEY_CLASSES_ROOT\CLSID\{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command\Default
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID{871C5380-42A0-1069-A2EA-08002B30309D}\shell\OpenHomePage\Command
The Default Icon value data is the full path to Internet Explorer. For example, if you installed Internet Explorer in the C:\Program Files\Internet Explorer folder, the Default Icon value data would be:
C:\Progra~1\INTERN~1\Iexplore.exe

Additional query words: 


Keywords          : kbenv kberrmsg win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: June 16, 1999