Err Msg: Setup Cannot Access the Network to Complete...

ID: Q188313

The information in this article applies to:

Microsoft Windows 98

SYMPTOMS

When you attempt to install Windows 98 from a network share, you may receive the following error message:

Setup cannot access the network to complete installation. Do you want to:

- Disable autologon

- Reboot (recommended if you skipped logging on)

- Change network settings

- Continue without access to the setup files (not recommended)

CAUSE

This behavior can occur if any of the following conditions exist:

You are upgrading from Microsoft Windows 95 by connecting to a password protected network share that contains the Windows 98 Setup files, but you do not map a drive to the share.

You are upgrading from Windows 95 by connecting to a shared CD-ROM drive that contains the Windows 98 Setup files, but you do not map a drive to the share.

You are upgrading from Microsoft Windows 3.1 by connecting to a password protected network share that contains the Windows 98 Setup files, but you need to connect to a Windows NT server and are not configured to do so.

You are upgrading from MS-DOS with Windows 3.1 by connecting to a password protected share that contains the Windows 98 Setup files, but you were unable to properly configure your networking components.

Windows 98 Setup is unable to correctly detect or configure your network adapter.

RESOLUTION

To resolve this issue, click "Continue without access to the setup files (not recommended)" when you are prompted, and then use the appropriate method:

Map a network drive to the network share before you upgrade to Windows 98.

Modify your networking information.

Enable your real-mode networking software, and copy your Windows 98 Setup files to a flat folder.

Map a Network Drive Before You Upgrade to Windows 98

To map a network drive, follow these steps:

Right-click Network Neighborhood, and then click Map Network Drive.

In the Path box, type the full path to the network share, click the Reconnect At Logon check box to select it, and then click OK.

Run Setup.exe from the mapped drive.

Modify Your Networking Information

To change your workgroup or network domain to gain access to the Windows 98 Setup files, follow these steps:

When you receive the error message, enter your user name and password (if necessary), and then press ENTER.

If it is necessary to be validated by a domain, click Change Network Settings. click the network client on the Configuration tab, and then click Properties.

Type the appropriate changes, and then click OK. For example, click the Log On To Windows NT Domain check box to select it, type the name of the domain in the Windows NT Domain box, and then click OK in the Client for Microsoft Network Properties box to change or add the domain information.

If necessary, change the computer name and workgroup. To do so, click the Identification tab, type the appropriate information in the Computer Name box and the Workgroup box, and then click OK in the Identification tab.

Click OK, and then click Yes when you are prompted to restart your computer.

Click "Continue without access to the setup files" if you receive the error message in the "Symptoms" section of this article.

If necessary, type your password when you are prompted, and then click OK.

Enable Real-Mode Networking Software

You may see the "Setup has trouble copying a file..." error message after you verify the network settings in Windows 98 and you are upgrading over MS_DOS and Windows 3.1. If so, enable your MS-DOS-based networking drivers, copy the Windows 98 Setup files to a flat folder, and then run Windows 98 Setup on your computer. To do so, follow these steps:

Restart Windows in Safe mode Command Prompt Only. To do so, restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Safe Mode Command Prompt Only.

Type each of the following lines, pressing ENTER after each line

<drive>:
cd\<windows>
edit c:\config.sys

where <drive> is the drive letter of the drive containing your Windows folder, and <windows> is the name of your Windows folder.

Examine the Config.sys file, noting each line where the following statement exists, and then delete the following statement from each line where it appears:
```
     REM - By Windows 98 Networking -
  
```
For example, the following line may appear in the Config.sys file:
```
      REM - By Windows 98 Networking - Device=C:\ne2000\ne2000.sys
  
```
Change the line to read as follows:
```
      Device=C:\ne2000\ne2000.sys
  
```

Press ALT+F, and then type X to exit Edit, and then choose Yes to save the Config.sys file.

Type each of the following lines, pressing ENTER after each line

<drive>:
cd\<windows>
edit c:\autoexec.bat

where <drive> is the drive letter of the drive containing your Windows folder, and <windows> is the name of your Windows folder.

Examine the Autoexec.bat file, noting each line where the following statement exists, and then delete the following statement from each line where it appears:
```
     REM - By Windows 98 Networking -
   
```
For example, the following line may appear in the Autoexec.bat file:
```
      REM - By Windows 98 Networking - c:\net\netstart.bat
   
```
Change the line to read as follows:
```
      c:\net\netstart.bat
   
```

Press ALT+F, and then type X to exit Edit, and then choose Yes to save the Autoexec.bat file.

Restart Windows in Command Prompt Only. To do so, restart your computer, press and hold down the CTRL key until the Windows 98 Startup menu appears, and then choose Command Prompt Only.

Map a drive in real mode to the network share containing the Windows 98 Setup files. To do so, type the following line
net use * \\<server>\<Win98share>
where <server> is the name of the computer that contains the Windows 98 Setup files, and <Win98share> is the name of the folder that contains The Windows 98 Setup files.

For example, if the Windows 98 Setup files are on the computer Myserver in the Windows98 folder, type the following line, and then press ENTER:
net use * \\Myserver\Windows98

Create a folder to copy the Windows 98 Setup files locally. To do so, type each of the following lines, pressing ENTER after each line
<drive2>:
md\<folder>
where <drive2> is the drive letter of the drive where you want to create the Windows 98 Setup flat folder, and <folder> is the name of the folder that contains the Windows 98 Setup files.

Copy the Windows 98 Setup files to your local share. To do so, type each of the following lines, pressing ENTER after each line
<drive1>:
cd\<share>
copy *.* <drive2>\<folder>
where <drive1> is the drive letter of the mapped network drive, <share> is the name of the Windows 98 Setup network share, <drive2> is the drive letter of the drive to contain the local setup files, and <folder> is the name of the folder to copy the Windows 98 Setup files locally.

For example, if the mapped drive is drive G, the share is Windows98, and you create a Win98 folder on your drive D, type the following lines, pressing ENTER after each line:
G:
Cd\Windows98
Copy *.* d:\w98flat

Replace the remark (REM) statements for each line in the Config.sys file and the Autoexec.bat file where the following statement existed:
```
       REM - By Windows 98 Networking -
      
```
To do so, type edit config.sys, and then press ENTER.

For example, the following line may appear in the Config.sys file:
```
    
       Device=C:\ne2000\ne2000.sys
      
```
Change the line to read as follows:
```
       REM - By Windows 98 Networking - Device=C:\ne2000\ne2000.sys
      
```

Press ALT+F, and then type X to exit Edit, and then choose Yes to save the Config.sys file.

Replace the remark (REM) statements for each line in the Autoexec.bat file where the " REM - By Windows 98 Networking" statement existed. To do so, type edit autoexec.bat, and then press ENTER.

Restart your computer.

When you see the " Setup has trouble copying a file..." error message, open the folder on your computer that contains the Windows 98 Setup files to complete the installation of Windows 98.

STATUS

Microsoft has confirmed this to be a problem in Windows 98.

Additional query words: 98


Keywords          : kbenv kberrmsg kbnetwork win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: March 21, 1999