Err Msg: The Wave Task Manager (NSPMM.DLL) Is Not Available

ID: Q199097

The information in this article applies to:

SYMPTOMS

After you upgrade from Microsoft Windows 95 to Windows 98, you may receive the following error message when you start your computer:

Native Audio Initialization Error.
The Wave Task Manager (NSPMM.DLL) is not available.
WAVE service will be disabled.


CAUSE

This behavior can be caused by the existence of the Intel Virtual Audio Device (which was installed as part of The Intel Video Phone product).


RESOLUTION

To resolve this issue, remove or reinstall the Intel Video Phone software, or disable the device.

To Remove the Software

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click Add/Remove Programs.


  3. Click Intel Video Phone, and then click Remove.


  4. After the software is removed, restart the computer.


To Disable the Intel Virtual Audio Device

  1. Click Start, point to Settings, and then click Control Panel.


  2. Double-click System.


  3. Click the Device Manager tab.


  4. Double-click the Sound, Video, And Game Controllers branch to expand it.


  5. Double-click Intel Virtual Audio Device.


  6. On the General tab, click to select the "Disable in this hardware profile" check box.


  7. Click OK.


  8. Close the System Properties dialog box and then restart the computer.



MORE INFORMATION

The Intel Video Phone software may be preinstalled on some IBM ThinkPad laptop and some Compaq laptop computers.

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

Additional query words: 


Keywords          : kb3rdparty kberrmsg kbhw win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: May 6, 1999