Err Msg: You Cannot View the List of Users at This Time...

• Microsoft Windows 95
• Microsoft Windows 98
• Microsoft Outlook Express for Windows 95

SYMPTOMS

If the User-Level Access Control option is enabled when you attempt to share a folder in Windows, you may receive the following error message when you click Add to add user-level permissions:

You cannot view the list of users at this time. Please try again.

CAUSE

This behavior can occur if Outlook Express is installed on your computer and the "Make Outlook Express my default Simple MAPI client" check box is selected.

RESOLUTION

To work around this problem, follow these steps:

1. Restart your computer.



2. Click Start, point to Programs, point to Internet Explorer, and then click Outlook Express.



3. On the Tools menu, click Options.



4. On the General tab, click the "Make Outlook Express my default Simple MAPI client" check box to clear it, and then click Apply.



5. Click OK when you receive the following prompt:

   The Simple MAPI client has been changed. You may need to restart your machine for the change to take effect.




6. Click OK.
   
   NOTE
   
   • If you do not restart your computer in step 1, you may receive the following error message when you click OK: The Simple MAPI Client could not be changed because MAPI is already in use. Close all mail enabled applications and restart your machine. Then retry this option. This error message may occur even if Outlook Express is the only mail program that is currently running.
   
   
   



7. Quit Outlook Express, and then restart your computer.

1. Rename the Mapi32.dll file located in the \Windows\System folder. For information about how to rename files, click Start, click Help, click the Index tab, type renaming, and then double-click the "Renaming files" topic.



2. Extract the Mapi32.dll file from the Net7.cab cabinet file on the Windows 98 CD-ROM. For information about using the Extract tool, please see the following article in the Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

   
   If you are using Windows 98, you can extract the Mapi32.dll file using the System File Checker tool. For more information about using the System File Checker tool, please see "System File Checker Tool" section of the following article in the Microsoft Knowledge Base:

   Q129605 How to Extract Original Compressed Windows Files

   
   NOTE
   
   • If you installed a program which requires a special version of Mapi32.dll, then that program may not function correctly. Please consult the program's vendor for an updated version of the file or for additional suggestions.
   
   
   

STATUS

Microsoft has confirmed this to be a problem in Microsoft Outlook Express. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If you want to keep Outlook Express as your default Simple messaging application programming interface (MAPI) client, add all user-level sharing permissions while the "Make Outlook Express my default Simple MAPI client" check box is cleared. Once all user-level sharing permissions are added, restart your computer, and then click the "Make Outlook Express my default Simple MAPI client" check box to select it.

When the "Make Outlook Express my default Simple MAPI client" check box is selected, Outlook Express is used when you send a document from within another program by clicking Send on the File menu.

Additional query words: 4.00 4.01

Keywords          : win95 
Version           : WINDOWS:95
Platform          : WINDOWS 
Issue type        : kbprb 

Last Reviewed: July 21, 1999