Err Msg: Your Computer Cannot Go on Standby Because a Device...

ID: Q188246

The information in this article applies to:

SYMPTOMS

When your attempt to put Windows 98 in Standby mode, you may receive the following error message:

Your computer cannot go on standby because a device driver or program won't allow it. Close all programs and try again.

If you close all programs and attempt to put Windows 98 into Standby mode again, you receive the same error message.


CAUSE

This behavior can occur if a program, driver, or hardware device is preventing Windows 98 from going into Standby mode. This is also referred to as a "veto" of the suspend command Windows 98 sends to the computer's BIOS.


RESOLUTION

To resolve this behavior, use the Power Management Trouble Shooter (Pmtshoot.exe) tool to determine which program, driver, or hardware device is preventing Windows 98 from going into Standby mode. For information about how to obtain and use the Pmtshoot.exe tool, please see the following article in the Microsoft Knowledge base:

ARTICLE-ID: Q185949
TITLE : Description of the Power Management Trouble Shooter Tool

Additional query words: apm acpi power scarlet pmtshoot block blocking sleep
stand by wake awake awaken trap error 


Keywords          : kbenv kbhw kbtool windrvr win98 winapm 
Version           : WINDOWS:98
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: February 9, 1999