Error Message Running the System Information Tool

ID: Q191986

The information in this article applies to:

SYMPTOMS

When you run the System Information tool in Windows 98, you may receive the following error message:

This program has performed an illegal operation and will be shut down. If the problem persists, contact the program vendor.


If you click Details, you may receive the following error message:
MSINFO32 caused an invalid page fault in module KERNEL32.DLL at 015f:bff8XXXX


RESOLUTION

To resolve this problem, extract a new copy of the Msinfo32.exe file from your Windows 98 disks or CD-ROM. To use the System File Checker tool to extract a new Msinfo32.exe file from the Windows 98 CD-ROM, follow these steps:

  1. Click Start, click Run, type "sfc.exe" (without quotation marks) in the Open box, and then click OK.


  2. Click "Extract one file from installation disk," type "msinfo32.exe" (without quotation marks) in the "Specify the system file you would like to restore" box, and then click Start.


  3. In the Restore From box, type the path to the Win98 folder on the Windows 98 CD-ROM.


  4. If necessary, type "<drive>:\Program Files\Common Files\Microsoft Shared\Msinfo" (without quotation marks) in the Save File In box (where <drive> is the drive letter of the drive containing the Windows 98 Program Files folder), and then click OK.


  5. Click OK, click OK, and then click Yes when you are prompted to restart your computer.



MORE INFORMATION

For more information about how to extract original compressed Windows files in Windows 98, see the following article in the Microsoft Knowledge Base:

ARTICLE-ID: Q129605
TITLE : How to Extract Original Compressed Windows Files

Additional query words: msinfo 


Keywords          : kberrmsg kbtool win98 
Version           : WINDOWS:
Platform          : WINDOWS 
Issue type        : kbprb

Last Reviewed: January 23, 1999